I have the same issue on my 2017 Titanium without the Technology Package. I contacted Ford Pass support and they told me that without the Sync Connect installed on the Edge, there was no way to contact the vehicle remotely except from the key fob. My 2017 Escape Titanium had the technology package and it came with the Sync Connect option, so I was used to starting the vehicle from my phone, checking gas levels, etc, but I can no longer do that now. Not the end of the world as the key fob has good distance on it, but would have loved to be able to do everything from my phone as well.